30 Day no questions money-back return guarantee
Our Guarantee To You:

We want you to be completely happy with every aspect of our website, our service and the products you order. As part of our service, we offer a no-hassle, no-questions asked 30-day money back guarantee for every single product we sell.

If you are not 100% satisfied with any product, simply return it in its original packaging for a full refund, or exchange (for example: ring size exchanges). Return shipping charges will be paid by the customer. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.

In case of an exchange, the replacement will be shipped to you, in most cases, by Canada Post Expedited Parcel. A tracking number will be provided for the replacement.

Do you charge restocking fees on returns (Hint: No)?

Unlike many shops and online retailers, we don't charge any restocking fees. As such, provided the product is still in new and unused condition and with all original packaging, we'll refund the full price as soon as we process your return.

Are shipping costs refunded if I return my order?

If we have made a mistake with your order and delivered a wrong, incomplete, or defective product, simply contact us and we will do our best to make it right. If you selected free shipping during checkout, your full order total is refunded. For other paid shipping methods in Canada as well as for all shipping to the US, we are unable to provide a refund for the shipping costs.

How do I return a product?

At Crystalline Jewel, we want you to be fully satisfied with your purchase, including the buying experience as well as the actual items. If you are having a size problem, or if something is incorrect/missing in your order, simply contact us and we will do our best to make it right.

If would like to return an item for a full refund (excluding any extra shipping costs), start by filling out the form on the returns page. We will send you an RMA # as well as information on where to send the item for return processing. Refunds are generally issued within 3 - 5 business days of us receiving an item. Please note that refunds can take up to 10 business days to show up on your original payment method after we issue it.

Quick start: Click here and fill out the form to begin the return process.