SHIPPING METHODS AND COSTS
The basics

  • All orders in Canada qualify for free ground shipping.
  • Orders to US ship for $9.99 CAD.
  • Some items to farther points of the US may cost more. We will inform you of all shipping charges before your order is shipped/charged.

Which areas do we ship to

We ship to all of Canada and the 48 main states, plus Hawaii and Alaska (extra shipping charges apply)
Can I get my order faster

Absolutely! We offer various shipping options to serve your needs. Additional charges will apply. Kindly note that additional shipping charges are non-refundable.
How long will my order take to ship

  • Orders placed before 1 PM EST on weekdays usually ship the same day.
  • Orders placed after 1 PM EST or on weekends and holidays usually ship on the next business day.
  • At any time, 99% of our items are in stock. In the rare case your ordered item is not in stock, we will notify you immediately.
  • In certain extenuating circumstances, your order might get delayed due to pending approval and verification from credit card company, out of stock items' orders, etc. In such cases, we will contact you immediately
  • NOTE: Crystalline Jewel reserves the right to cancel any order that appears suspect or fraudulent. Crystalline Jewel will report all fraudulent activity to the proper authorities.

How Long Will My order Take To Arrive

For orders delivered with Canada, click here. For ordered delivered to the USA, click here.
Are Shipments Insured

All shipments are insured; you do not need to purchase any additional insurance.
DO I need To Sign for Parcels

Standard parcels are shipped without signing requirements on delivery. Note that our carriers may request signature for expedited items. Should you wish to have a signature request added to your standard shipment(s), a $4.00 charge will apply.
How do I check by order status?

You will receive an email automatically when your order is placed. This email has your order number and other relevant information in it.

You can login to your account at any time to check the status of your order. If you used the 'Guest Checkout' option, you can send us a quick message using the contact form to get up-to-date information on your order. Please note that we will always automatically update you about your order as it goes through our fulfillment process.

You can also track your order using the tracking number provided in the email. Simply go to Canada Post and filling out the "Track" section to get started.

Customs and Duties

Within Canada, there are zero customs and duties since items ship locally, from Toronto, Ontario.

US customers are responsible for all customs, duties and other fees applied at the border.
Estimated Delivery Times In Canada

Listed below are number of days it takes for delivery to select major Canadian areas (USA is below). If you live outside of these areas, your shipping day count may be higher. This should be considered a guideline, and is based on estimates provides by Canada Post.

Arrival City Free Shipping Xpresspost Priority
Calgary 5 2 1
Charlottetown 5 2 1
Edmonton 5 2 1
Fredericton 5 2 1
Halifax 3 2 1
Hamilton 2 1 1
HappyValley 7 3 2
Iqaluit 7 4 4
Kitchener 2 1 1
London 2 1 1
Moncton 4 2 1
Montreal 2 1 1
Ottawa 2 1 1
Quebec 3 2 1
Regina 4 2 1
SaintJohn 4 2 1
Saskatoon 4 2 1
St.John's 6 2 1
Toronto 2 1 1
Vancouver 5 2 1
Victoria 6 2 1
Whitehorse 8 3 2
Windsor 2 1 1
Winnipeg 4 2 1
Yellowknife 7 3 2
Estimated Delivery Times to USA

Listed below are number of days it takes for delivery to major spots in each state. If you live outside of major spots in these states, your shipping day count may be higher. This should be considered a guideline, and is based on estimates provides by Canada Post.

NOTE: For delivery estimates to the USA for priority shipments, please contact us with your zipcode. Thanks!

State Standard Ground Xpresspost
Alaska 5 3
Alabama 5 2 - 3
Arkansas 5 2 - 3
Arizona 4 2 - 3
California 4 2 - 3
Colorado 4 2 - 3
Connecticut 4 2 - 3
DistrictofColumbia 4 2
Delaware 4 2
Florida 4 - 5 2 - 3
Georgia 4 - 5 2 - 3
Hawaii 5 2 - 3
Iowa 4 2 - 3
Idaho 4 2 - 3
Illinois 4 2 - 3
Indiana 4 2
Kansas 4 - 5 2 - 3
Kentucky 4 2 - 3
Louisiana 4 - 5 2 - 3
Massachusetts 4 2 - 3
Maryland 4 2 - 3
Maine 5 2 - 3
Michigan 4 2 - 3
Minnesota 4 - 5 2 - 3
Missouri 4 2 - 3
Mississippi 4 - 5 2 - 3
Montana 4 2 - 3
NorthCarolina 4 - 5 2 - 3
NorthDakota 5 2 - 3
Nebraska 4 2 - 3
NewHampshire 5 2
NewJersey 4 2
NewMexico 4 2 - 3
Nevada 4 2 - 3
NewYork 4 - 5 2 - 3
Ohio 4 2 - 3
Oklahoma 4 - 5 2 - 3
Oregon 4 2 - 3
Pennsylvania 4 - 5 3
PuertoRico 5 2
RhodeIsland 4 2
SouthCarolina 5 2 - 3
SouthDakota 5 2 - 3
Tennessee 4 - 5 2 - 3
Texas 4 - 5 2 - 3
Utah 4 2 - 3
Virginia 4 - 5 2 - 3
Vermont 5 2 - 3
Washington 4 2 - 3
Wisconsin 4 2 - 3
WestVirginia 4 - 5 2 - 3
Wyoming 4 2 - 3